Terms of sale

Orders and payment

Payments are processed securely by Stripe. Prices are shown in euros, all taxes included. A unique artwork is reserved for the duration of the payment, then marked as sold once it is confirmed.

Payment takes place on a Stripe-hosted page: no card details pass through this site or are stored on it. The order is confirmed by email as soon as Stripe reports the payment.

If a payment is abandoned or expires, the reservation is released and the artwork becomes available again.

Shipping

The delivery address is collected during payment. Framed artworks are packed by hand and handed to a tracked carrier; prints travel flat or in a tube depending on the format.

Preparation times, carriers, delivery areas and shipping costs: [à compléter].

Withdrawal and returns

Withdrawal rights and return process: [à compléter].

Relevant context for that policy: artworks are one-of-a-kind pieces framed by hand, and prints are produced to order according to the chosen paper and format.

Photo sessions

A session booking is confirmed once payment is made. If you cannot attend, contact the artist as early as possible to arrange a new date.

Depending on the service, payment is taken in full online, as a deposit, or on site on the day of the session. The booked slot is blocked in the artist's calendar as soon as it is confirmed.

Gift cards

A gift card is bought online for an amount chosen within the offered range, or for a specific session. Its code is emailed to the buyer, and to the recipient if their address was entered, as soon as Stripe confirms the payment.

The card is valid for twelve months from purchase and is used in a single go, when booking a session on this site or, when the artist opens that option, when buying an artwork or a print. If its value exceeds the price, the difference is neither refunded nor carried over; if it is lower, the balance is paid online, or on site on the day of the session. A card cannot be exchanged for cash.

Complaints

Any complaint — an artwork damaged in transit, a wrong format, a slot to move — should be reported through the contact form, quoting the order number received by email.